Choose the account and then the Junk subfolder and click on OK. Once you find the account that is sending email to the Spam folder, click on Move new junk messages to: and click on Other. Be sure to check under the Local Folder as well. We want to check the settings found under the Destination and Retention section for the account creating the Spam folder.
You will find Junk Settings under each email account and once more in Local Folders. If you have any oddly named folder, for example, Bulk Mail, right-click on that folder name and click on Rename and rename that folder Junk.Ĭlick on Tools > Account Settings. Odds are the folders will be created again, but you can try.īefore we make any changes, let's set up your account to have the default Junk folder.ĭelete the Spam folder by right-clicking and click on Delete. Remove or disable any add-ons to narrow down the problem, especially if you are using add-ons that are no longer updated or supported.
Thunderbird extensions can also be the cause, especially if you're using anything add-ons that manage your spam or junk emails. Because there are so many security suites, check your settings or options and see if there are any email settings that hijack Thunderbird. This is more likely if you're using an entire security suite that comes with antivirus, firewall, and email protection. Your security software is creating the folder. Any email you flag as spam will go into your Junk folder because you already received the email and that's the folder Thunderbird uses. That folder will be created if it does not exist. In other words, any spam received and considered spam from the server end will be placed in the folder that is expected. Most email servers will mirror whatever folders expected in Thunderbird. The reasons for these different folders are, to be honest, a bit vague or overly complicated, and we couldn't find any official documentation on this problem, but we do know, for what it's worth, that Spam, Bulk Mail, and Junk are synonymous. TIP: Hard to fix Windows Problems? Repair/Restore Missing Windows OS Files Damaged by Malware with a few clicks
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